Instagram and WhatsApp in one place
Messages from both channels are gathered on one screen, so no customer goes unanswered.
- Home
- Industries
- Retail & e-commerce
No more answering “Do you have this?” and “Where’s my parcel?” all day.
Customers of your store and website ask about products, sizes, stock, shipping and returns on WhatsApp and Instagram; the answer comes instantly from your website and your software.
Meta Revaonline · connected to your software
Do you have the black leather jacket in size M?
Yes, the last 3. ₺2,490. Order today and it ships tomorrow. Shall I send a payment link?
First, where are the shoes I ordered last week?
Your order #48219 is with Aras Kargo and out for delivery today. Tracking link: …
Connected to your software
Replies 24/7
Questions you get every day
Do these questions sound familiar?
“Do you have this in my size?”“Where is my parcel?”“How do I make a return?”“The discount code isn’t working”“Is it available in store?”
All answered automatically on WhatsApp, with up-to-date information from your own software.
Before and after
The same day, two different stories.
TodayWith Meta Reva
WhatsApp and phone traffic
- Instagram and WhatsApp messages are answered separately.
- “Where is my parcel?” takes up the team’s whole day.
- Customers who abandon their cart don’t come back.
Routine work handled automatically
- All messages in one place; a customer who sends a product photo instantly gets the same or similar item with size and stock.
- Shipment tracking details are sent automatically.
- An abandoned cart gets a polite reminder.
What you gain
Fewer calls, more time.
Shipping and returns, handled
With an order number or phone number, shipping status and return steps are sent instantly.
Recover abandoned carts
Customers are notified when stock arrives, and an unfinished order gets a polite reminder.
Intelligent Business
A summary for you every morning, too.
While work runs on WhatsApp, you start the day with a summary of your business. The figures come straight from your own software.
Good morningYesterday’s summary · Retail & e-commerce · sample
- Yesterday’s orders128
- Return requests4
- Most-asked productLinen shirt
Your software
Connects to the software you use.
ikas, Ticimax, IdeaSoft, Shopify, Trendyol, Hepsiburada, Nebim or your store software. Your team keeps working in the software it knows; Meta Reva only reads what is needed.
- Information and records always up to date
- Everyone sees only their own information
- If your software isn’t listed, we connect through its database or Excel
Your team takes over when needed
Damaged items, complaints and payment issues are passed to a customer representative with the full history. Your team sees the whole conversation.
Process
How do we start? In four steps.
- STEP 1
Let’s talk
We find out which parts of your work you want to move to WhatsApp, and which software you use.
- STEP 2
We connect to your software
We set up a secure connection to your software; your data stays where it is and is not copied.
- STEP 3
We decide who sees what
Together we set which information your customers and staff can see.
- STEP 4
We test and go live
We test with real examples and take your number live, then expand step by step.
FAQ
Retail & e-commerce: frequently asked questions
The most common questions about setup, software and security.
Can’t find your answer?Write to us and we will reply the same day. Contact us
01Are marketplace orders visible too?
Information that marketplaces such as Trendyol and Hepsiburada allow can be connected; we look at what is possible together in the consultation.
02Will customers receive messages they don’t want?
No. Promotional messages go only to customers who have given permission, in line with WhatsApp rules.
03Does it handle returns as well?
Return conditions are explained, the request is taken and passed to your team; approval stays with you.
Other industries
Other businesses on WhatsApp too.
Let’s start
Free consultation for retail & e-commerce.
Tell us which software you use and what customers ask most. We will map out the right flow for free.
- Same-day replyUsually the same day, during working hours.
- 20 minutes is enoughWe listen to your software and your most common question.
- No commitmentThe first call is free; what follows is up to you.