# WhatsApp automation for retail & e-commerce | Meta Reva > Customers ask about products, sizes, stock, shipping and returns on WhatsApp and Instagram, and get answers from your live data. Source: https://metareva.com/en/industries/retail-ecommerce/ Industry solution # No more answering “Do you have this?” and “Where’s my parcel?” all day. Customers of your store and website ask about products, sizes, stock, shipping and returns on WhatsApp and Instagram; the answer comes instantly from your website and your software. Questions you get every day ## Do these questions _sound familiar?_ “Do you have this in my size?” “Where is my parcel?” “How do I make a return?” “The discount code isn’t working” “Is it available in store?” All answered automatically on WhatsApp, **with up-to-date information from your own software**. Before and after ## The same day, _two different stories._ Today With Meta Reva ### **WhatsApp and phone traffic** - Instagram and WhatsApp messages are answered separately. - “Where is my parcel?” takes up the team’s whole day. - Customers who abandon their cart don’t come back. ### **Routine work handled automatically** - All messages in one place; a customer who sends a product photo instantly gets the same or similar item with size and stock. - Shipment tracking details are sent automatically. - An abandoned cart gets a polite reminder. What you gain ## Fewer calls, _more time._ 01 ### Instagram and WhatsApp in one place Messages from both channels are gathered on one screen, so no customer goes unanswered. 02 ### Shipping and returns, handled With an order number or phone number, shipping status and return steps are sent instantly. 03 ### Recover abandoned carts Customers are notified when stock arrives, and an unfinished order gets a polite reminder. Intelligent Business ## A summary for you _every morning, too._ While work runs on WhatsApp, you start the day with a summary of your business. The figures come straight from your own software. **Good morning** Yesterday’s summary · Retail & e-commerce · sample - Yesterday’s orders **128** - Return requests **4** - Most-asked product **Linen shirt** 08:00 Your software ## Connects to _the software you use._ ikas, Ticimax, IdeaSoft, Shopify, Trendyol, Hepsiburada, Nebim or your store software. Your team keeps working in the software it knows; Meta Reva only reads what is needed. - Information and records always up to date - Everyone sees only their own information - If your software isn’t listed, we connect through its database or Excel ### Your team takes over when needed Damaged items, complaints and payment issues are passed to a customer representative with the full history. Your team sees the whole conversation. Process ## How do we start? _In four steps._ 1. STEP 1 ### Let’s talk We find out which parts of your work you want to move to WhatsApp, and which software you use. 2. STEP 2 ### We connect to your software We set up a secure connection to your software; your data stays where it is and is not copied. 3. STEP 3 ### We decide who sees what Together we set which information your customers and staff can see. 4. STEP 4 ### We test and go live We test with real examples and take your number live, then expand step by step. FAQ ## Retail & e-commerce: frequently asked questions The most common questions about setup, software and security. **Can’t find your answer?**Write to us and we will reply the same day. [Contact us](#apply) 01 Are marketplace orders visible too? Information that marketplaces such as Trendyol and Hepsiburada allow can be connected; we look at what is possible together in the consultation. 02 Will customers receive messages they don’t want? No. Promotional messages go only to customers who have given permission, in line with WhatsApp rules. 03 Does it handle returns as well? Return conditions are explained, the request is taken and passed to your team; approval stays with you. Other industries ## Other businesses _on WhatsApp too._ [Auto parts & repair trade](/en/industries/auto-parts/) [Wholesalers & manufacturers](/en/industries/wholesale/) [Hotels & guesthouses](/en/industries/hospitality/) [Restaurants & cafés](/en/industries/restaurants/) [Hospitals & clinics](/en/industries/healthcare/) [Beauty & appointment-based businesses](/en/industries/beauty-appointments/) [Schools & courses](/en/industries/education/) [Technical service & logistics](/en/industries/technical-service/) Let’s start ## Free consultation _for retail & e-commerce._ Tell us which software you use and what customers ask most. We will map out the right flow for free. [WhatsApp **Contact us**](https://wa.me/905325498861) [Phone **+90 532 549 88 61**](tel:+905325498861) [Email **info@metareva.com**](mailto:info@metareva.com) - **Same-day reply**Usually the same day, during working hours. - **20 minutes is enough**We listen to your software and your most common question. - **No commitment**The first call is free; what follows is up to you.