# WhatsApp automation for hotels & guesthouses | Meta Reva > Answer availability, price, booking, check-in and transfer questions on WhatsApp, with information from your hotel software. Source: https://metareva.com/en/industries/hospitality/ Room Hotels & guesthouses · WhatsApp # A guest writes from the room, _the hotel springs into action._ When a guest scans the card on the nightstand, WhatsApp **opens with the room number.** The request goes straight to the right staff member’s phone, with no switchboard or front desk in between; when the job is done, the guest is told. [Watch the flow](#ho-sahne) [Free consultation](#ho-basla) Guests download no app No new screen for staff Information from your booking software Sample data **02** QR in the room ## Scan, write, and it _automatically_ reaches the right person. 01 **Card is scanned** The guest shows the QR code on the nightstand to the camera. No app, no password, no typing a room number. 02 **Request is understood** Natural sentences such as “2 extra pillows” or “the air conditioner is dripping” are matched to the right department. 03 **The task reaches staff** On the housekeeper’s or maintenance team’s own WhatsApp, together with the room number. 04 **Done, guest informed** Staff say “Done”; the guest is informed automatically. Guest Sample data Housekeeping Housekeeper Sample data Scene 01 · Card is scanned 0:00.00 01 Card scanned 02 Request understood 03 Task assigned 04 Done **03** In-hotel hierarchy ## Every request, to _the right department’s_ right person. Cleaning, technical faults, restaurant, transfers… Requests don’t get mixed up; each goes to the right team according to your own hotel’s structure. Pick a request and follow its journey: Guest typing · Room 204 **Housekeeping** towels, pillows, cleaning **Maintenance** AC, lights, water **Front desk** check-in, transfers, groups **Restaurant** tables, room service **Hotel manager** complaints, alerts Sample routing. Set up to match your hotel. **04** Staff side ## Zero interface, _zero_ training. Staff change constantly during the season; you don’t have to teach newcomers a dashboard, a tablet or a complicated program. The task lands in the WhatsApp they already use. When the job is done, they just write “Done”. - **No new screen**No app to install, no tablets to hand out. - **The task is on their own WhatsApp**Room number and request in a single message. - **Closes with one tap**The system is updated and the guest is informed. **05** Extra revenue ## The guest is in the hotel, _so is the_ opportunity. A small suggestion made at the right moment, while the conversation is already open, means both a better stay and extra revenue. Pick a suggestion and watch the guest’s side: Messages are sent only with the guest’s consent and in line with WhatsApp rules. Content, timing and audience are set to suit your hotel; the texts are examples. **06** Check-out and review shield ## Before a bad review is written, _you_ already know. An hour or two before check-out, the guest receives a short question. If they are not satisfied, an alert reaches the manager’s phone immediately and you can make it right face to face before they leave. If they are happy, they are sent to the Google review page with one tap. Pick a rating: Guest Sample data Hotel manager Sample data **07** Booking and arrival ## Before the guest even arrives, _WhatsApp_ is on your side. Vacant rooms, prices, check-in times, transfers: even at night, the answer comes from your booking software. Pick a question and try it: - **Night-time bookings aren’t lost.** Availability and prices are given and an option is taken even when the front desk is closed. - **Right room, right price.** Answers come from the current situation, not an old list. **08** Guest journey ## From booking to _check-out_, one line. 01 **Before arrival** The guest asks about vacant rooms, prices and check-in time on WhatsApp; the answer comes from your booking software. 02 **Check-in** The QR code on the nightstand card is scanned; the conversation opens with the room number, and the guest doesn’t have to type anything. 03 **Stay** Pillows, air conditioning, restaurant… Every request lands on the right team’s own WhatsApp and closes with one tap when the job is done. 04 **Check-out** After departure the guest is thanked and asked how their stay went. 05 **Review shield** A happy guest is guided to write a review; an unhappy guest’s feedback reaches the manager before it becomes a review. Sample data 01 Before arrival 02 Check-in 03 Stay 04 Check-out 05 Review shield **09** Manager’s morning summary ## Starting the day with your _hotel’s_ pulse. With Intelligent Business, a summary of your hotel arrives on your WhatsApp every morning. The figures below are **sample data**; yours are read from your own booking software. Check-ins today **0 rooms** _sample data_ Occupancy **0%** _sample data_ Pending booking requests **0** _sample data_ Manager alert **Room 118** _low satisfaction score_ ### Your software stays as it is Your hotel booking (PMS) software, channel manager, accounting software or Excel list. Data isn’t copied; every question is queried live. ### Your team takes over when needed Group bookings, special prices and complaints are passed to the front desk. The guest never has to start over. ### Authorised numbers only Summaries and alerts go only to the phone numbers you allow. **10** Questions ## Questions hoteliers _ask._ No. Tasks arrive on staff’s own WhatsApp; when the job is done they just write “Done” or press the button. The QR code on the card in each room opens a ready-made WhatsApp message containing that room’s number. The guest simply sends it. Availability is read from a single source; when a booking request is confirmed, it stays consistent with the record in your channel manager. The setup is agreed together during installation. If you wish, a payment link can be sent; we’ll look at it together in the first call, depending on your payment infrastructure. Yes. Replies can be given in whichever language the guest writes in. Who the message goes to, when, and with what text is set according to your hotel. Your own business page is used as the Google review link. Other industries ## Other businesses _on WhatsApp too._ [Auto parts & repair trade](/en/industries/auto-parts/) [Wholesalers & manufacturers](/en/industries/wholesale/) [Retail & e-commerce](/en/industries/retail-ecommerce/) [Restaurants & cafés](/en/industries/restaurants/) [Hospitals & clinics](/en/industries/healthcare/) [Beauty & appointment-based businesses](/en/industries/beauty-appointments/) [Schools & courses](/en/industries/education/) [Technical service & logistics](/en/industries/technical-service/) [All industries →](/en/industries/) **11** Start from your room ## Let your guest write, _let the hotel_ answer. Tell us about your hotel and the software you use; let’s plan together how to set it up, from the room card to the check-out message. The first call is free. [Message us on WhatsApp](https://wa.me/905325498861?text=Hello%2C%20I%20would%20like%20to%20learn%20more%20about%20WhatsApp%20for%20my%20hotel.) [+90 532 549 88 61](tel:+905325498861) [info@metareva.com](mailto:info@metareva.com)